Wir liefern in die EU und die Schweiz                                                           kostenlose lieferung ab 60€ (DE)

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Muslin Towels


120x170 cm


120x120 cm


So können Sie Ihre hochwertigen Tücher lange genießen


Für Groß und Klein ein kuschelig weiches Geschenk

GOTS zertifizierter, 100% BIO-Baumwollstoff für Ihr Wohlbefinden

Payment solution

Terms and conditions

Terms and conditions


  1. Scope

These terms and conditions and customer information apply to all contracts that you complete through the website and in the online shop www.annasmil.de.


  1. Delivery / Prices / Shipping and Returns

We deliver only within the EU, but not to packing stations. Delivery in Germany takes place within 2-4 working days from receipt of the order, unless a different delivery time is stated in the item description.


Abroad deliveries are made according to the respective local delivery times. See “Eu delivery times and tarifzones” in the footage.


Please note that the delivery by our shipping partner DHL may be delayed by 1 to 2 working days in exceptional cases. We have no influence on that.


If the recipient is not found and the "anna smil - greeting" can not be given to a suitable third party, we will inform the customer accordingly. The costs of a re-delivery ordered by the customer shall be borne by the customer.


"Anna smil - Greetings" abroad are VAT-free within the EU only for commercial recipients. The prerequisite for being able to write the VAT identification number (UStIDNr.) On the invoice is UStIDNr. to be registered immediately upon the first registration of the commercial recipient. Only after the release of the registration of the administrator of the shop, the trade can deliver the VAT-free order.


The delivery of the parcel abroad takes place during normal business hours.


All prices are total prices in Euro, i. They include all price components as well as the statutory sales tax applicable in Germany.


In addition to the prices quoted, we charge per order shipping within Germany flat rate of 3.90 €. Within Germany, the shipping costs from an order value of 50, - €.


Outside of Germany but within the EU delivery costs vary. The amount of the respective shipping costs can be found in the table "EU shipping costs" in the footage.


Customers from Germany can return the goods after cancellation without charge. To do this, contact our service team by e-mail (info@annasmil.de) or by phone at +49 (0) 911 9992 6358. The DHL return label will be prepared by our service team and sent to you by e-mail.


In order to track your shipment, your e-mail contact details will be forwarded to DHL Germany. DHL Deutschsland uses your e-mail address exclusively for tracking.





  1. Conclusion of contract / contract language / correction of input errors

The presentation of the articles does not constitute a legally binding offer, but an invitation to you to make us a binding offer. You can submit this offer in the online shop by submitting the order with the articles put into the shopping cart (click on the button "order"). After receiving your order in the online shop, you will automatically receive an e-mail that documents your submitted offer (order). This e-mail only confirms that the order has been received by us; a contract is not yet concluded. An effective contract only comes into effect if we accept your offer within three working days by order confirmation by e-mail or by delivery of the goods.


The contract is concluded exclusively in German.


You can correct input errors before sending your order. You can also cancel the process at any time by closing the browser window. By clicking on the "order" button you have made a binding order (offer); Input errors can not be corrected afterwards.




  1. Terms of payment

You have the option of choosing between the following payment methods:


Advance payment:

You pay within 8 days from payment request by bank transfer in advance. The delivery period begins, deviating from Terms and Conditions Section 2, the day after receipt of payment.

Credit card (VISA, Master Card)

The charge on your credit card is made when you complete your


You pay directly through your PayPal account. After submitting your order, you will be redirected to PayPal and confirm your payment instructions to PayPal.



  1. Retention of title

Until full payment, the delivered goods remain the property of the seller.



  1. Withdrawal

We hope you will always be satisfied with our products. Nevertheless, it can happen that you expected the goods different. No problem.


If your product has a manufacturing defect, please contact us directly at the e-mail address:


info@annasmil.de  or


call us: +49 (0) 911 999 26358


We are glad to help you from Monday to Friday from 8:00 am to 6:00 pm.


You have your right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving a reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.


In order to exercise your right of revocation, you must notify me, the seller (Krisztina Matus, Am Hopfengarten 30, 90607 Rückersdorf-Germany, email: info@annasmil.de) by means of a clear statement (eg a letter sent by mail or e-mail). Mail) about your decision to withdraw from this contract. You can use the model withdrawal form attached to the order confirmation, but this is not mandatory.


In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.


Consequences of the cancellation: If you withdraw from this contract, we have to repay you the payments that we received from you, except the delivery costs, immediately and no later than fourteen days from the date on which the notice of your cancellation of this contract is. For this repayment, we will use the same form of payment that you used in the original transaction, unless otherwise agreed with you. We can refuse the refund until we get the goods back.


You must return the goods to us in their original condition and packaging without delay and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.


Customers from Germany can return the goods free of charge via the link of our DHL returns portal.


We do not bear the return costs of goods sent outside of Germany.


You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.


Exclusion of the right of withdrawal: The right of withdrawal does not exist in accordance with § 312g paragraph 2 BGB in the following contracts:


- Contracts for the supply of goods which are not prefabricated and for the production of which an individual selection or provision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (§ 312g (2) no. 1 BGB),


- Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (§ 312g (2) no. 3 BGB).



Template Withdrawal Form

(If you wish to withdraw from the agreement, please complete this form and return it to us.)

To: Krisztina Matus, Am Hopfengarten 30, 90607 Rueckersdorf

I/We (*) hereby withdraw from the agreement which I/we (*) concluded for the purchase of the following goods (*)/the provision of the following services (*):

Ordered on (*)/received on (*): Name of the consumer(s): Address of the consumer(s):

Date: ____________________

(*) Delete as applicable.

Signature of the consumer(s): _________________________________ (only for notification on paper)



  1. Warranty (information on liability for defects)

The statutory warranty regulations apply.


In case of warranty or questions, please contact:

Letter: Krisztina Matus, Am Hopfengarten 30, 90607 Rückersdorf-Germany

Telephone: 0911 9992 6358

Mobile: 0151 2560 1496

E-Mail: info@annasmil.de

Service times: Mon-Fri daily 8:00 - 18:00



  1. Storage of the contract text

The contract text is stored with us and sent to you immediately after sending your offer to conclude a purchase contract together with the terms and conditions by e-mail. Your contracts will be stored with us until you can not delete your customer account through us. You can also print the quotation data immediately after sending the order.



  1. Codes of conduct

We have submitted to the following codes of conduct:


Trusted Shops


URL to the Code of Conduct: http://www.trustedshops.de/shopbetreiber/qualitaetskriterien.html





  1. Complaints procedure / dispute settlement

The EU Commission provides a platform for out-of-court settlement. This gives consumers the opportunity to settle disputes in connection with their online order without the intervention of a court. The Dispute Settlement Platform can be reached at the external link http://ec.europa.eu/consumers/odr/. Our e-mail address is: info@annasmil.de



We endeavor to settle any disputes arising from our contract with the customer by mutual agreement. In addition, we are not obliged to participate in a conciliation procedure and unfortunately can not offer our customers the participation in such a procedure.



Your contracted partner:


anna smil Online Shop

Krisztina Matus

Am Hopfengarten 30

90607 Rückersdorf


Telephone: 0911 9992 6358

Mobile: 0151 2560 1496

E-Mail: info@annasmil.de

Service times: Mon-Fri daily 8:00 - 18:00

Sales tax identification number: DE81 5679779